Continuous debits no service.

Dear Rain Network Customer Support,

I am writing to formally lodge a complaint regarding the ongoing issues with my Rain Network service and the unjustified debits from my account.

In November last year, I was working in a different province and did not require Rain's services at home. Upon my return on the 28th, I made a payment through the link provided by Rain and received an acknowledgment email confirming my payment. However, despite this, my services were never reinstated.

In December, I was shocked to find that Rain had debited my account twice, yet my services remained off. Despite multiple calls from my end, no resolution was provided. It was only in the second week of January, after much difficulty in reaching your team, that my issue was finally resolved, and my services were switched on.

However, on January 31st, Rain deducted another payment from my account, only to switch off my services the very next day. Since then, I have been struggling to get assistance while my account continues to be debited. As a result, I have had to move my funds to prevent further unauthorized deductions, but this has led to accumulated bank charges and a negative impact on my credit score.

This has been an ongoing issue since November, and I find it completely unacceptable. I demand:

A full refund for the November premium, as I did not receive the service. A refund for the February payment, as my services remain off. Immediate reinstatement of my services if Rain intends to continue debiting my account. An assurance that such service disruptions and unjustified deductions will not happen again. If this matter is not resolved urgently, I will be left with no choice but to escalate it further to regulatory authorities and consumer protection bodies.

I expect a prompt response and resolution.

Sincerely,