MM
Mercy M

1 reviews | Active since Jan 2024

30 Mar 2024, 09:18

Continuous Debit

Greetings Sir/Madam My name is D.L Mokgosi, ID number:***. I was using Rain WiFi but last year in August I called them to cancel the services and I also emailed them. I'm saying this for the second time but they're still trying to debit my bank account and causing me to pay unnecessary bank charges. I'm tired of this,they must just STOP!

0
Replies (2)
Rain
Rain's reply30 Mar 2024, 09:21
Official
Hi Mercy M,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Best regards,

Rain
Rain's reply30 Mar 2024, 09:35
Official
Hi Mercy M,

Thank you for reaching out. 

Please kindly provide u with a cancellation reference number or correspondence you would have received when you submitted your cancellation request, and we'll look into the matter. 

Regards,
rain.

Best regards,