1 reviews | Active since Oct 2019
Continues issues with rain
If I could I would give 0 stars, I called Rain again today as waiting a callback since 01/05 they called me at 4 pm and I have told them numerous times I can't answer my phone after 10am but now I'm working earlier so it's at 9am .I am on a call with rain for 11 Min currently where I am disputing my credit issued in April for the 2nd time and the agent Abisheikh tells me I must pay to get my credit ,he called me back and I've been on the call and he does not respond it sounds like I am on mute .Rain please retrain your staff as I tell them my issue,they look at my account see my issue and repeat the same thing I've said ,I am the one calling you all the time and I am using my own airtime and the agent still wastes 15 Min on my airtime ,my speed is still bad like wow and you don't want to give me back the money I spend for no service and the speed up I never received .STOP ROBBING ME YOU OWE ME R226 FOR THE 13/04 AND 8 DAYS I HAD NO SERVICE (R595/30*8=R158.67 )WHICH BRINGS TOTALS TO R384.67 and I've requested to cancel in April and now you don't want to sort out my refund
Thank you for bringing your complaint to our attention, We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist. Regards,
rain.
Thank you for bringing your complaint to our attention, We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist. Regards,
rain.
I called again and after having to explain myself again and again ,I requested to cancel .I was transferred to a very helpful and understanding gentleman Narvos,hope I'm spelling correctly after the most horrible experience I've had he calmed me down asked a few question with no stupid remarks.I hope you can get him to retrain everyone as he is an absolute gem to the company wow after having to call so many times he sorted my account and offered to get my service sorted with an external router . Also he advised he would personally call me back to ensure that my issue has been resolved .A real asset to your company .
I can't believe the extremes I had to go through just to get assistance . The last 3 weeks has been so trying but in no time Narvos found the issue...WELL DONE
I called again and after having to explain myself again and again ,I requested to cancel .I was transferred to a very helpful and understanding gentleman Narvos,hope I'm spelling correctly after the most horrible experience I've had he calmed me down asked a few question with no stupid remarks.I hope you can get him to retrain everyone as he is an absolute gem to the company wow after having to call so many times he sorted my account and offered to get my service sorted with an external router . Also he advised he would personally call me back to ensure that my issue has been resolved .A real asset to your company .
I can't believe the extremes I had to go through just to get assistance . The last 3 weeks has been so trying but in no time Narvos found the issue...WELL DONE