Continued lies

I logged a formal complaint regarding persistent network congestion and poor connectivity two weeks ago under ticket number #223445. Following extensive back-and-forth communication with both Asaphiwe and Whitney, it was explicitly agreed and promised by Whitney that my router would be exchanged yesterday.Because the ongoing poor RAIN connectivity in my neighbourhood makes it impossible for me to work from home, I was forced to take an unpaid day off from work to be present for the delivery.Despite this preparation, neither RAIN nor your appointed courier company made any contact with me the entire day. The exchange did not happen as promised. Consequently, I have lost a full day's work and pay entirely in vain due to a severe lack of accountability and broken promises from your team.This follows a history of unfulfilled commitments on this issue, including a previously promised follow-up call from Asaphiwe on 2 September that never materialized.Given the financial loss and ongoing disruption I have suffered, I request the following immediate actions:An urgent explanation as to why the courier failed to arrive and why no communication was sent.A definitive, prioritized date and time window for the router exchange to take place without further disruption.A formal billing adjustment or credit app**** to my account to compensate for both the prolonged substandard internet service and the financial loss incurred from taking an unnecessary day off work.Please ensure this matter is escalated to senior management immediately. I expect a prompt and concrete resolution.Yours faithfully,