DQM
Daniel Q. Mtimkulu

1 reviews | Active since Feb 2016

01 Nov 2023, 21:22

Continued debits even after termination

I have an on going problem with rain. Previously I wrote about my problem with rain billing me for a subscription that had been suspended and later cancelled. I last used the rain modem at the end of August, but they continue to debit my credit even after I have cancelled the subscription. I complain on my rain website and no one calls except for sending an email with a reference number but no feedback. Please never make a mistake like I did of using the credit card for Rain subscriptions, with their level of dishonesty they’ll continue debiting knowing that credit card transactions are not easily reversible. This month after two months of the service being cancelled via the my rain website they are not ashamed to debit the client with out rendering any service. Shame on you Rain

0
Replies (1)
Rain
Rain's reply03 Nov 2023, 12:46
Official
Hi Daniel Q. Mtimkulu

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. 

Thank you. rain.