CONTACT DETAILS FOR ICASA FOR YOUR RAIN COMPLAINTS : ***

DON’T BE THEIR SUCKER OR VICTIM – FIGHT BACK (CHECK ALL PREVIOUS COMPLAINTS - YOUR NOT THE ONLY ONE) ITS HOW THEY OPERATE THE GREATER THE NUMBER OF PEOPLE APPROACH ICASA THE MORE CHANCES OF WINNING

COMPLAINTS AGAINST TELECOMMUNICATIONS SERVICE PROVIDERS Quality-of-service complaints, such as complaints about network coverage; dropped calls; line installation, activation, transfer and suspension; ADSL; mobile-number portability or suspension of service Complaints about the billing of data services, voice services and international roaming COMPLAINTS AGAINST PROVIDERS OF TELECOMMUNICATIONS AND POSTAL SERVICES You must first lodge a complaint with your service provider and get a reference number for your complaint (it's very important to make sure the service provider issues you with a reference number) Allow the service provider 14 working days to resolve the complaint You may only refer your complaint to ICASA after completing the above process and only if the service provider does not resolve your complaint within 14 working days or if the response from the service provider is not satisfactory Complaints must be in writing and can be lodged directly on the ICASA website or a complaints form can be completed and emailed to *** or faxed to *** Complaints may also be sent via post or lodged by simply walking into any ICASA office (it’s important to remember that complainants who come to our offices to lodge a complaint will still be required to put their complaint in writing)