BM
Brian M
1 reviews | Active since Apr 2011
29 Dec 2025, 20:22
Consumer Protection Act, please help!!!!
My current download speed is a mere 0.3 Mbps, rendering the connection unusable. Despite restarting my router three times today and previously reporting this issue, the problem remains unresolved. My previous attempts to seek help were met with deflections rather than technical accountability. While I am billed for full monthly service, I have only received functional internet for three out of the last seven days. Paying for a service that is not being delivered is unacceptable. I am now at the point of advising potential customers to consider other providers before committing to the Rain network. I expect a technical resolution and a billing adjustment for the downtime immediately
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Replies (4)BM
Brian M's updateReviewer Update
29 Dec 2025, 22:25Its now 22:00, I have restarted, rebooted and still my speed is still at 0.3 Mbps, I have a screen shot.
BM
Brian M's update29 Dec 2025, 22:25
Reviewer Update
Its now 22:00, I have restarted, rebooted and still my speed is still at 0.3 Mbps, I have a screen shot.
Rain's replyOfficial
30 Dec 2025, 08:26Hi Brian
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply30 Dec 2025, 08:26
Official
Hi Brian
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
BM
Brian M's updateReviewer Update
30 Dec 2025, 21:29As usual, you seems to be on deflecting responsibility rather than resolving the technical failure. Here are the facts:
- Transparency: Your system logs provide a clear view of the speeds being pushed to my router at any given time. There is no need for me to "prove" the outage repeatedly when the data exists on your side.
- Redundant Requests: I have already provided screenshots documenting the speed drops. Being asked to resubmit the same evidence is an unnecessary delay tactic.
- Misplaced Priorities: Instead of soliciting positive reviews or managing "profile updates," your resources should be directed toward delivering the stable connection I am paying for.
BM
Brian M's update30 Dec 2025, 21:29
Reviewer Update
As usual, you seems to be on deflecting responsibility rather than resolving the technical failure. Here are the facts:
- Transparency: Your system logs provide a clear view of the speeds being pushed to my router at any given time. There is no need for me to "prove" the outage repeatedly when the data exists on your side.
- Redundant Requests: I have already provided screenshots documenting the speed drops. Being asked to resubmit the same evidence is an unnecessary delay tactic.
- Misplaced Priorities: Instead of soliciting positive reviews or managing "profile updates," your resources should be directed toward delivering the stable connection I am paying for.
BM
Brian M's updateReviewer Update
30 Dec 2025, 22:16You clearly don't care about your customers, you pull allbthe stunts to get on board, anyone with brains will tell that you are playing games, I m telling you that I dont have internet now and you are telling me to send screen in 30 mins intervals,you are basically saying I should wait an hour and a half on top of the time I have spent with your lousy speed? You make me sick.
BM
Brian M's update30 Dec 2025, 22:16
Reviewer Update
You clearly don't care about your customers, you pull allbthe stunts to get on board, anyone with brains will tell that you are playing games, I m telling you that I dont have internet now and you are telling me to send screen in 30 mins intervals,you are basically saying I should wait an hour and a half on top of the time I have spent with your lousy speed? You make me sick.