CONSUMER COMPLAINT REF: GAU000742/21 (STILL NOT REFUNDED AS CONFIRMED IN WRITING ON 20 APRIL 2021)

I have not been reimbursed despite numerous calls, logged queries, reaching out to Consumer Goods Council who then kindly lodged on my behalf with ICASA.

Rain sent a confirmation to ICASA on the 20th of April that I would be reimbursed in 7 to 10 days. This debacle started on the 8th of March 2021!!!!

Rain have no reception in Constantia after confirming they had and I needed to get 4G which I did.

The amount is incorrect as I was debited R479 and then a further R48.35 (so clearly this tam cannot count).

W0rst of all is I am unable to de-register online so all my details, credit card, ID is still on the site and I am still unfortunately able to login!

Proposed Resolution: Reference is made to the above mentioned matter. Thank you for bringing this to our attention. Please be advised that customer has been refunded with an amount of R479, it will reflect within 7 to 10 days in the customers account.