Item: Rain
Rating: 1
Author: Patricia P

Rain's replyOfficial

23 Dec 2024, 19:11

Hi Patricia,

Thank you for bringing your connection query to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Rain's reply23 Dec 2024, 19:11

Official

Hi Patricia,

Thank you for bringing your connection query to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Rain's replyOfficial

23 Dec 2024, 19:36

Hi Patricia,

Thank you for taking our call, we have refreshed your connection, please monitor and give feedback.

Regards,
rain.

Rain's reply23 Dec 2024, 19:36

Official

Hi Patricia,

Thank you for taking our call, we have refreshed your connection, please monitor and give feedback.

Regards,
rain.

PP

Patricia P's updateReviewer Update

26 Dec 2024, 17:14

I’m glitching every 5 mins again 26 Dec 2024

PP

Patricia P's update26 Dec 2024, 17:14

Reviewer Update

I’m glitching every 5 mins again 26 Dec 2024

PP

Patricia P's updateReviewer Update

08 Jan 2025, 21:06

Wifi off for over one hour

PP

Patricia P's update08 Jan 2025, 21:06

Reviewer Update

Wifi off for over one hour

Rain's replyOfficial

09 Jan 2025, 07:47

Hey Patricia P,

Kindly note that the 5G towers that best serve your home are currently faulty. The issue has been escalated to our upstream providers to resolve and restore services in your area as soon as possible. We currently do not have the estimated time for repairs. Once the 5G towers are fixed, your connectivity will be back to normal. We apologize for the inconvenience caused to you, and we thank you for your understanding.

Regards,
rain.

Rain's reply09 Jan 2025, 07:47

Official

Hey Patricia P,

Kindly note that the 5G towers that best serve your home are currently faulty. The issue has been escalated to our upstream providers to resolve and restore services in your area as soon as possible. We currently do not have the estimated time for repairs. Once the 5G towers are fixed, your connectivity will be back to normal. We apologize for the inconvenience caused to you, and we thank you for your understanding.

Regards,
rain.

PP

Patricia P's updateReviewer Update

11 Jan 2025, 21:46

Are 5G towers off again ? Our wifi is not working

PP

Patricia P's update11 Jan 2025, 21:46

Reviewer Update

Are 5G towers off again ? Our wifi is not working

Rain's replyOfficial

12 Jan 2025, 07:49

Hey Patricia P,

Kindly note that the 5G towers that best serve your home are currently faulty. The issue has been escalated to our upstream providers to resolve and restore services in your area as soon as possible. We currently do not have the estimated time for repairs. Once the 5G towers are fixed, your connectivity will be back to normal. We apologize for the inconvenience caused to you, and we thank you for your understanding.

Regards,
rain.

Rain's reply12 Jan 2025, 07:49

Official

Hey Patricia P,

Kindly note that the 5G towers that best serve your home are currently faulty. The issue has been escalated to our upstream providers to resolve and restore services in your area as soon as possible. We currently do not have the estimated time for repairs. Once the 5G towers are fixed, your connectivity will be back to normal. We apologize for the inconvenience caused to you, and we thank you for your understanding.

Regards,
rain.

PP

Patricia P's updateReviewer Update

17 Jan 2025, 14:54

Our Wifi is off for the past 2 hours just says no signal we got a message that someone will be in touch but no one has contacted us , we switched it off and on , moved it to so many directions still no signal

PP

Patricia P's update17 Jan 2025, 14:54

Reviewer Update

Our Wifi is off for the past 2 hours just says no signal we got a message that someone will be in touch but no one has contacted us , we switched it off and on , moved it to so many directions still no signal

Rain's replyOfficial

18 Jan 2025, 07:40

Hi Patricia P,

We sincerely apologize for the delayed response. Please be advised that we do see that the tower you are currently connected to had technical alarms which may have been affecting your connection.

Please note that they have since been cleared. However, we have refreshed the connection, reboot your device for 5 to 10 minutes, and then check for a connection.

Thanks,
rain.

Rain's reply18 Jan 2025, 07:40

Official

Hi Patricia P,

We sincerely apologize for the delayed response. Please be advised that we do see that the tower you are currently connected to had technical alarms which may have been affecting your connection.

Please note that they have since been cleared. However, we have refreshed the connection, reboot your device for 5 to 10 minutes, and then check for a connection.

Thanks,
rain.

PP

Patricia P's updateReviewer Update

18 Jan 2025, 20:52

There we go again no internet again I pay for a whole month service I only probably receive half of that , on Monday I’m returning the router and canceling I cannot be given such a service everyday I must go to hello Peter to complain cause no one even call back the you reply privately so that the public is not aware that you provide horrible service

PP

Patricia P's update18 Jan 2025, 20:52

Reviewer Update

There we go again no internet again I pay for a whole month service I only probably receive half of that , on Monday I’m returning the router and canceling I cannot be given such a service everyday I must go to hello Peter to complain cause no one even call back the you reply privately so that the public is not aware that you provide horrible service

Rain's replyOfficial

19 Jan 2025, 07:21

Hi Patricia P,

We're sorry for the bad connection.

Please be advised that matter has been resolved.

Should you require any further assistance please let us know.

Thanks,
rain

Rain's reply19 Jan 2025, 07:21

Official

Hi Patricia P,

We're sorry for the bad connection.

Please be advised that matter has been resolved.

Should you require any further assistance please let us know.

Thanks,
rain

PP

Patricia P's updateReviewer Update

13 Apr 2025, 18:16

Weekends are a nightmare with rain you can literally only have wifi for nothing more than 5 hours a day , however when it comes to month end they debit you surely as if you have wifi the whole month without fail. You pay for a whole month of wife but don’t get the wifi as a result I’ am leaving this company it is not reputable , they don’t even alert you if there are issues you will never even be able to get hold of them

PP

Patricia P's update13 Apr 2025, 18:16

Reviewer Update

Weekends are a nightmare with rain you can literally only have wifi for nothing more than 5 hours a day , however when it comes to month end they debit you surely as if you have wifi the whole month without fail. You pay for a whole month of wife but don’t get the wifi as a result I’ am leaving this company it is not reputable , they don’t even alert you if there are issues you will never even be able to get hold of them

Rain's replyOfficial

17 Apr 2025, 20:05

Hi Patricia,

Please be advised, we do see that you are connected to your closest active 5G tower, however, if the above issue is persisting, we would suggest resetting the device back to the factory settings, underneath the router, you will notice a small keyhole that states reset. You would require a pin, place the pin in the keyhole and hold the reset button until the device resets itself. Once completed, test the connection.

Regards,
rain.

Rain's reply17 Apr 2025, 20:05

Official

Hi Patricia,

Please be advised, we do see that you are connected to your closest active 5G tower, however, if the above issue is persisting, we would suggest resetting the device back to the factory settings, underneath the router, you will notice a small keyhole that states reset. You would require a pin, place the pin in the keyhole and hold the reset button until the device resets itself. Once completed, test the connection.

Regards,
rain.

Constantly no connection