Constant connectivity problems. Not getting what I am paying for.

Item: Rain
Rating: 1
Author: Jade W

I have been battling for approximately the last 2 months with regards to my WiFi connection. Whilst I was working from home, I experienced problems, but I understood as most people were working from home. Therefore less speed coming in. Now I am no longer working from home, but the speed is so slow!!!! I am currently on the 4G unlimited plan. I was contemplating on upgrading to 5G, but then I saw from other clients who are on the 5G unlimited plan. How much worse it was regarding connectivity problems.

This is seriously wasting my money, and I feel that I am not getting what I pay for. Fortunately, the price of Rain was better compared to other network providers, but I feel I am not getting what I pay for.

How is this problem going to be resolved in order for me and other like myself to get what we are paying for?

Helpful (0)

Replies (2)

Rain's replyOfficial

15 Dec 2020, 08:35

Hi Jade

Kindly accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you?

Regards
Mosa

Rain's reply15 Dec 2020, 08:35

Official

Jade W's updateReviewer Update

20 Dec 2020, 14:00

So even after my complaint no one has come back to me on either email or telephone. I've checked the responses that get given to the other complainants and it's the same regurgitated response. I am still having problems with my connection and no one seems to even bother assisting. I guess I'll be looking around for something else then. I was really excited to support a local brand, but sadly I feel I was wrong about supporting Rain.

Jade W's update20 Dec 2020, 14:00

Reviewer Update