Consider alternative companies.

My internet has been very slow for over 14 days and i am on the R999 plan. I have logged 6 service calls (over 6 days ago) and requested my service to be cancelled now twice. I only get automated emails saying "help is on the way" Their call centre wasted my time (3 times) with only "restart your router" or "take out your SIM card". I suspect the call centre is in India with the ability to restart routers and escalate queries only. So if you have a genuine technical problem, good luck, you will most likely be without internet for a long time, just like me. I have lost days off work so I had to get fibre. Afrihost organised fibre for me and it’s now up and running within 4 days and no one from Rain has even contacted me to resolve my issue. So I have a new internet service provider while Rain is still promising to send me help… My Rain router is back in the box and ready for them to collect once they refund me for the lack of internet for March. I do not trust this company anymore. Initially I was satisfied with their product, but wow have things changed.