CONNECTIVITY ISSUES

Since I got my 5G rain router earlier this year, I have experienced endless problems with connectivity. The router shows full signal but no internet. I have called their support line countless times and all they say is either there is a problem with the tower I am connected to, I need to move my router or switch it off and back on. 1 consultant advised me he will escalate the matter to their technical investigating team and they will call me to ensure my problem with connectivity is resolved and at worst they will send a technician out to my property to get to the bottom of problem. I am still waiting for a call and nobody has come to assist. Yesterday I called again out of pure frustration and the call centre agent advised the tower my router is connected to is a 100M from my house and all is in order. I told him all is not in order and once again they say move the router to a different room and restart it because on their side there is nothing wrong. I moved it and restarted it but still the same problem. If the tower my router is connected to is a 100M away I should have perfect internet but this is not the case. My only though is that the router I was supp**** with is problematic or the call centre at Rain support is aware they cannot service their clients and make up a bunch of nonsense.

I just want the matter resolved.