TM
Theko M
1 reviews | Active since Jul 2013
06 Jul 2020, 17:03
Connectivity Issues
I would like to mention how disappointed I am with the service I got from RAIN Internet Provider, I logged a call with them on the 28/06/2020 ref *** regarding my intermittent connection issue and I only got feedback on the 30/06/2020 and was told to reboot my router and retry, 2 days later you respond and tell me to reboot my router which I did and my issue still persisted then I was told that the technicians are still investigating my issue and no one has gotten back to me ever since. My query has been going on for almost 2 weeks and no one is getting back to me, I even sent follow up emails with no success. Can someone please get back to me to resolve this issue ASAP.
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Replies (3)
Rain's replyOfficial
06 Jul 2020, 17:15Hi Theko
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Rain's reply06 Jul 2020, 17:15
Official
Hi Theko
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
TM
Theko M's updateReviewer Update
07 Jul 2020, 16:27Just as I thought, no one has contacted me to date. I am really not surprised, it's evident that you guys do not care about your clients, how do you respond and say someone will call me and then 24 hours still nothing. This is really pathetic and seriously doubt if I should still continue with my contract with you guys. If there's 1 thing, I am definitely shopping around.
TM
Theko M's update07 Jul 2020, 16:27
Reviewer Update
Just as I thought, no one has contacted me to date. I am really not surprised, it's evident that you guys do not care about your clients, how do you respond and say someone will call me and then 24 hours still nothing. This is really pathetic and seriously doubt if I should still continue with my contract with you guys. If there's 1 thing, I am definitely shopping around.
TM
Theko M's updateReviewer Update
09 Jul 2020, 14:56Rain does not care about their customers, they only care about debiting your account every month. This is pathetic to say the least.
TM
Theko M's update09 Jul 2020, 14:56
Reviewer Update
Rain does not care about their customers, they only care about debiting your account every month. This is pathetic to say the least.