Connectivity is terrible

Item: Rain
Rating: 1
Author: Nsika M

1st contact point cannot tell whether their is a connectivity issue when the user is clearly having issues.

1st contact point cannot give you an estimated time when you'll be contacted by who your call has been escalated to.

In previous calls, I've been told that Rain won't even alert you when their is a tower down.. You'll just see when you aren't able to do anything.

I am not asking for a lot. Rain must just communicate. But in anycase, it's not the first time I have posted them on this website. They don't make contact

Don't waste your time

Helpful (0)

Replies (3)

Rain's replyOfficial

24 Jul 2022, 12:43

Hi Nsika

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you, rain.

Rain's reply24 Jul 2022, 12:43

Official

Hi Nsika

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you, rain.

Nsika M's updateReviewer Update

25 Jul 2022, 20:27

Connectivity is terrible. I was told my matter has been escalated to network technician but at this point in time, the current connectivity level means I can't attend certain meetings.

Nsika M's update25 Jul 2022, 20:27

Reviewer Update

Connectivity is terrible. I was told my matter has been escalated to network technician but at this point in time, the current connectivity level means I can't attend certain meetings.

Nsika M's updateReviewer Update

26 Jul 2022, 18:39

We apologize for the poor experience.

We have escalated your query for onsite support, our technician will be there in the next 24/48/hours.

Thanks Rain. I'm looking forward to your technician coming.

Nsika M's update26 Jul 2022, 18:39

Reviewer Update