EM
Emigan M
1 reviews | Active since Sept 2019
15 Jul 2020, 08:08
Connectivity
My 5G router is not working the WiFi light is off and the light for 4G and 5G just flashes, you can't reach their contact center since it's closed, the option to chat to an agent is no longer available and when you send an email to their support center no one bothers to get back to you, We paying so much for absolute nonsense
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
15 Jul 2020, 08:57Hi Emigan
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Rain's reply15 Jul 2020, 08:57
Official
Hi Emigan
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
EM
Emigan M's updateReviewer Update
17 Jul 2020, 08:39It is really annoying because when a person writes a review you pretend to be assisting them, whereas im stuck with a router that is not working, since they said it was escalated, I have not heard from rain till date and you don't even respond the emails we sent.
i work from home due to this pandemic but i cannot work since i do not have connection
i work from home due to this pandemic but i cannot work since i do not have connection
EM
Emigan M's update17 Jul 2020, 08:39
Reviewer Update
It is really annoying because when a person writes a review you pretend to be assisting them, whereas im stuck with a router that is not working, since they said it was escalated, I have not heard from rain till date and you don't even respond the emails we sent.
i work from home due to this pandemic but i cannot work since i do not have connection
i work from home due to this pandemic but i cannot work since i do not have connection