LS
Leslie-Ann Steenberg
1 reviews | Active since Jun 2019
20 Jun 2024, 09:16
"Connection without internet"
Good day, I am experiencing again between 6 pm - and 8 pm the same problem. When I am on my phone at the abovementioned timeslots I get the notification on my phone "connected without internet" and that is how it has been going for the past few weeks. Please sort this issue out.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
20 Jun 2024, 09:36Hi Leslie-Ann Steenberg.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply20 Jun 2024, 09:36
Official
Hi Leslie-Ann Steenberg.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
LS
Leslie-Ann Steenberg's updateReviewer Update
20 Jun 2024, 09:56Hi
The last time you also mentioned that someone will call me during that time, and no -one called me. I waited for two days I waited.
The last time you also mentioned that someone will call me during that time, and no -one called me. I waited for two days I waited.
LS
Leslie-Ann Steenberg's update20 Jun 2024, 09:56
Reviewer Update
Hi
The last time you also mentioned that someone will call me during that time, and no -one called me. I waited for two days I waited.
The last time you also mentioned that someone will call me during that time, and no -one called me. I waited for two days I waited.
LS
Rain’s reply20 Jun 2024 at 11:30Hey Leslie-ann S,
We do apologise for the delay. Please note that we will get someone to call between 6 pm and 8 pm to assist with your connection issue.
Regards,
rain.
This was your reply to me yesterday and up until now, I have not received a call to assist me with the connection issue.
regards
Leslie-Ann Steenberg's updateReviewer Update
21 Jun 2024, 08:27Rain’s reply20 Jun 2024 at 11:30Hey Leslie-ann S,
We do apologise for the delay. Please note that we will get someone to call between 6 pm and 8 pm to assist with your connection issue.
Regards,
rain.
This was your reply to me yesterday and up until now, I have not received a call to assist me with the connection issue.
regards
LS
Leslie-Ann Steenberg's update21 Jun 2024, 08:27
Reviewer Update
Rain’s reply20 Jun 2024 at 11:30Hey Leslie-ann S,
We do apologise for the delay. Please note that we will get someone to call between 6 pm and 8 pm to assist with your connection issue.
Regards,
rain.
This was your reply to me yesterday and up until now, I have not received a call to assist me with the connection issue.
regards
LS
Leslie-Ann Steenberg's updateReviewer Update
30 Jun 2024, 14:07Hi
I tried phoning this morning and requested a call back, but too date I have not received any call from any agent relating to the above. I need the old service to be cancelled immediately. I have requested immediate cancellation on Friday , 28 July 2024 afternoon. Too date, Sunday, 30 June 2024 this old service is still active. I therefore request that this service be cancelled today and that billing of the old service should have been stopped on Friday, 28 June 2024, as I am not going to pay for something that I requested on Friday, 28 July 2024. I would appreciate it if an agent can call me today to confirm the immediate cancellation.
I tried phoning this morning and requested a call back, but too date I have not received any call from any agent relating to the above. I need the old service to be cancelled immediately. I have requested immediate cancellation on Friday , 28 July 2024 afternoon. Too date, Sunday, 30 June 2024 this old service is still active. I therefore request that this service be cancelled today and that billing of the old service should have been stopped on Friday, 28 June 2024, as I am not going to pay for something that I requested on Friday, 28 July 2024. I would appreciate it if an agent can call me today to confirm the immediate cancellation.
LS
Leslie-Ann Steenberg's update30 Jun 2024, 14:07
Reviewer Update
Hi
I tried phoning this morning and requested a call back, but too date I have not received any call from any agent relating to the above. I need the old service to be cancelled immediately. I have requested immediate cancellation on Friday , 28 July 2024 afternoon. Too date, Sunday, 30 June 2024 this old service is still active. I therefore request that this service be cancelled today and that billing of the old service should have been stopped on Friday, 28 June 2024, as I am not going to pay for something that I requested on Friday, 28 July 2024. I would appreciate it if an agent can call me today to confirm the immediate cancellation.
I tried phoning this morning and requested a call back, but too date I have not received any call from any agent relating to the above. I need the old service to be cancelled immediately. I have requested immediate cancellation on Friday , 28 July 2024 afternoon. Too date, Sunday, 30 June 2024 this old service is still active. I therefore request that this service be cancelled today and that billing of the old service should have been stopped on Friday, 28 June 2024, as I am not going to pay for something that I requested on Friday, 28 July 2024. I would appreciate it if an agent can call me today to confirm the immediate cancellation.