TL
Thabile L
1 reviews | Active since Dec 2014
26 Feb 2025, 14:56
Connection stopped but payment made!
I am furious. Rain is supposed to take money from my account on the 25th every month. I changed my card details on the portal but it does not seem to debit successfully. Last month I made the payment via payat, yesterday I did the same thing after seeing that it didn't deduct. Now I am getting notifications that debit order is bouncing and my account is in arrears. I spoke to Mandisa Ntloko on the phone from Rain and emailed her my POP and my bank statement she is no longer responding to my emails and I can't get help. I need to be connected to work urgently!
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
26 Feb 2025, 15:46Hey Thabile,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply26 Feb 2025, 15:46
Official
Hey Thabile,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
TL
Thabile L's updateReviewer Update
07 Mar 2025, 08:58I have emailed my POP and my bank statement and my account still says outstanding I am betting debit order declined messages, this is messing up my bank account. Please sort this out urgently, I need to work. I emailed using ***. I was told to pay R50 to have access I did that but my account is outstanding this is ridiculous!
TL
Thabile L's update07 Mar 2025, 08:58
Reviewer Update
I have emailed my POP and my bank statement and my account still says outstanding I am betting debit order declined messages, this is messing up my bank account. Please sort this out urgently, I need to work. I emailed using ***. I was told to pay R50 to have access I did that but my account is outstanding this is ridiculous!