Connection is as terrible as the support

I wish I could give 0 stars to this company. I stay literally across the road from a LTE Tower and I get 356 kbps in my area but the minute I go to another area I get full speed. I tested my Telkom mobile at home and got 40 mbps a second lte I don't know what the problem is with Rain and why I'm getting 356 kbps on Rain and not the same as Telkom both are LTE services. The website promotes 10mbps and gives 356 kbps. Then there is support which takes forever to contact you and when they do they leave you hanging entire day without even responding with a simple message to say that they are busy tending to my issue. Connection is as terrible as the support. This was all 2 days after receiving my sim card from them and this is how the service is for a first time user so far. Rain picks who they want to give speeds to depending on the area which in my opinion is bull****. I did a test and drove around to different areas with the sim card in my phone and found a lot of areas to have more speed than someone like me living right by a LTE tower. I would not recommend this to anyone. I had to pay another R400 for telkom mobile data just to work today, and keep me going until end of the month when I can cancel this horrible service. Looking at what I am spending on rain with the money on the mobile I might as well take telkoms uncapped 10mbps @ R900 looking at what I'm paying for Rain + my mobile data I would rather just use the money I'm paying for rain on a new Telkom sim. For someone who can't afford the uncapped and doesn't want to pay for fiber I recommend the pre-paid sim at telkom stores with the LTE top ups or just pay the R900 sim and get uncapped LTE its worth it Rain is not.