connection disconnected daily.

I have been experiencing the same issue every second day if not daily with my connection being disconnected with rain. Numerous tickets have been logged and once again today connection is disconnected. What's more frustrating is that the payment want off my account for this month and yet I have no WIFI. I have requested for the billing issue to rectified as I can not be billed an extra amount for sincards that were never received and never used , how is this ethical???? I have requested that once this has been resolved for all the statements as of August to date to be emailed to me and should there be any amount paid monthly not paid then by all means I am more than willing to arrange for payment. My daughter is busy with exams this month and as mentioned on each ticket she uses the internet for online revision and now during such an important time I have to go through this again. I have only spoken to one consultant who phoned me throughout the last few weeks who advised she will attend to the issue and confirmed to provide me feedback the following day...needless to say I'm still waiting for that phone call with the feedback.

When will the connection be restored as it's currently still off and had logged a ticket this morning already.????

When will the billing issue be rectified ???

I'm am not only disappointed at the service and lack of assistance received but really frustrated right now.