TF
Thozamile F

1 reviews | Active since Feb 2023

20 Sept 2025, 12:51

********* CONDUCT FROM RAIN ( INTERNET PROVIDER)

I am currently the worst experience as a new user to this service provider. I singed up this past week on Tuesday I I was ******* by the consultant with hu dr3d discount which now turned out to Jim saying I being afforded the opportunity to pay only 1 rand n not the 100 rand as advertised two received router on Thursday ( was enjoying the service) I made arrangements to make omts on 15th of every month n the consultant assir3d after paying the 1 rand next pmt of 649 rand will be 15 of next month. Next thing this morning se4vice got cut off saying my account is in outstanding 649 pmt n my payment date is the 20th of every month which is a lie n I did not agree to this. Next thing they don't even call back as quick as they did wen they wanted me to sign up. I can even do my work , r The very reason I took up this offer in the first place. Some bot is sending me from. Pillar to post. The worst service ever. I'm beginning to regret my decision

0
Replies (2)
Rain
Rain's reply20 Sept 2025, 13:47
Official
Hi Thozamile

Thank you for bringing your complaint to our attention,

 We're sorry your rain experience hasn't been as good as expected.

 We will be in touch to further assist.

 Regards,
 rain.
TF
Thozamile F's update21 Sept 2025, 15:22
Reviewer Update
My issue has still been not resolved instead I got the worst customer experience from the sales team and the support worst they left me hanging with a machine or bot at the end of the line. The worst service ever. They falsely adve4tised a product and did not honour they service as advertised. So if u thinking of rain ..the router connection n speed is great however just know as for the support and customer care just know it's a nightmare and u are o ur own. This is not what I had in mind when I signed up..