******* conduct from Rain. Cancel this sim now!

I am so lived with Rain. anyone reading this be careful when considering rain as a service partner. My Husband took up Rain contract, and stopped using it in 2022, according to Rain he was meant to tell them that he wants the service cancelled. Now they sent lawyers to us to collect what they say we owed them as he did not cancel the service. Ok we accept that maybe he never called them to cancel, I then paid the R750 that was required, and called Rain, spoke to Sakhi who let me know that she will be requesting immediate cancellation with her Team leader (this immediate cancellation is meant to take over from the scheduled cancellation) ***. I called again after getting more threatening sms from the debt collections attorneys to see if my request for immediate cancellation was actioned, it was not. I advise the consultant Yamuur that I spoke to Sakhi's and the details of our conversation, he then told me he was going to escalate to the Team leader to listen to Sakhi's call and request fo immediate cancellation, ***. To date nothing has been done with cancelling, I'm now being told you are scheduled for cancellation on 31st of October, however we will bill you another R250 for November. Rain, you must be out of your mind. I paid this bill that you told me nothing about for over a year, until you sent collectors my way over a year later, I was promised immediate cancellation (by 2 consultants), you did nothing now you are telling me you will bill me one more time in November? Today 30/10/2023 I called again spoke to Siya. I told her my full story, I've been left on the call until I ran out of airtime. No call back, yet I'm being threated that. After the sim cancels I will owe Rain a new R250. So please cancel this today, send communication to your debt collectors that the R750 was paid. they must stop sending me threating sms on all my numbers. Failing which, I will challenge this to court if I must (trust me on that) This is abuse. One more thing which business does not have an in house complains department, I must go to Hello peter to complain, they are not even ashamed to tell me complain at hello peter. Contact me so I can give you my details and sort this out.