EM
Eddie M
1 reviews | Active since May 2021
05 Feb 2026, 14:18
Compliment - Jhonas Romasanta
Called in this morning to get assistance with registration for my loop router to my new location and was assisted by Jhonas Romasantad. Probably the second time I've called rain and got effective assistance. The rest left a sour taste in my mouth.
Jhonas was superb. Didn't waste my time. He's the reason I will choose the stay with Rain. His level of knowledge and willingness to assist is highly commendable. You need more staff like him to take your company higher through customer satisfaction.
Helpful (0)
Replies (2)0
Replies (2)EM
Eddie M's updateReviewer Update
05 Feb 2026, 14:19I tried putting 5 stars but for some reason it shows one. Unable to edit.
EM
Eddie M's update05 Feb 2026, 14:19
Reviewer Update
I tried putting 5 stars but for some reason it shows one. Unable to edit.
Rain's replyOfficial
05 Feb 2026, 14:35Hi Eddie
We are sorry that the first experience was not as pleasant
We are glad to have provided you with a better experience, thank you for your kind words
Regards
Rain
We are sorry that the first experience was not as pleasant
We are glad to have provided you with a better experience, thank you for your kind words
Regards
Rain
Rain's reply05 Feb 2026, 14:35
Official
Hi Eddie
We are sorry that the first experience was not as pleasant
We are glad to have provided you with a better experience, thank you for your kind words
Regards
Rain
We are sorry that the first experience was not as pleasant
We are glad to have provided you with a better experience, thank you for your kind words
Regards
Rain
