COMPLIMENT

Good day,

Since November 2022, I have made several calls and sent emails requesting my refund for my account being debited after cancellation. I was promised by several team leaders that my refund will be paid and that they had processed it. However nothing materialized.

On the 28-04-2023, I attempted to call after much frustration and I am so thankful that I could speak to a team leader, Tess Crouch. She was professional and attended to my refund immediately, sent confirmation via email regarding my refund. Thank you Tess you have gone the extra mile and when there seemed to be no hope, you brought hope. For the first time I have dealt with someone at Rain that knows what is going on.

Kind regards Sybil Dunn ***