MM
Meshan M

1 reviews | Active since Jun 2013

03 Sept 2024, 19:48

Completely unreliable network and zero customer service

Completely unreliable network and zero customer service. I paid extra for 60mbps and on average I'm lucky if I get 5. Support never come back, so have given up even trying to contact them.

I'll be moving home soon and counting the days until I can cancel my contract.

Here are the results of my speed tests over the last few months:

03.09.24 19:43

3.45

0.21

33

17.08.24 07:39

47.19

5.96

47

31.07.24 20:53

10.79

0.00

32

28.07.24 15:35

19.79

5.10

40

21.07.24 21:01

2.05

0.64

35

21.07.24 21:00

1.58

0.54

37

16.07.24 14.41

33.99

20.31

36

15.07.24 10:47

18.30

1.27

44

12.07.24 11:19

8.81

1.23

83

06.06.24 09:03

5.29

1.59

168

06.06.24 08:53

19.12

1.41

51

05.06.24 2018

0.52

7.08

334

23.05.24 09:49

32.81

30.30

26

23.05.24 09:47

*****

2.28

17

08.05.24 07:30

10.94

0.00

40

02.05.24 09:00

8.93

3.64

39

02.05.24 08:59

34.49

0.15

37

22.04.24 19:14

69.02

12.26

32

15:04.24 10:10

34,77

14.13

40

21.03.24 07.15

1.82

0.11

36

20.03.24 08:57

14.42

5.91

40

01.03.24 11:14

64,70

23.41

22

26.02.24 10:06

26.99

8.43

40

25.02.24 16:19

25.02.24 1544

000

2.46

0.12

111

0.48

0.16

131

25.02.24 06:36

28.78

0.86

39

24.02.24 21:47

0.63

0.00

56

24.02.24 21:44

0.97

0.60

42

25.01.24 16:52

39.08

51.22

16

25.11.23 07:00

145.82

172.95

8

24.11.23 12:29

43.31

21,74

11

0
Replies (1)
Rain
Rain's reply03 Sept 2024, 20:07
Official
Hi Meshan,

Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.

Regards,
rain.