Complete **********

I ordered a Rain 5G router and received it on 13 August. After testing at various locations within my house I was not pleased with the speed, as low as 72Mbps and a ping of 57Mbps.

Within 2 hours of testing the device I decided to contact support to tell them I wanted to return the device. I put it back in it's box and have not used it since.

They rep**** to say they would arrange collection. Since then they have done nothing to collect the device and have ignored my repeated requests to do so.

This weekend they processed an online pro rata order of R405.87 from my account. They know very well the device has not been used because it's been switched off, back in the box, so their logs for the SIM activity will show this.

Despite repeated emails to them since Saturday I have not received a single reply. I have warned them I would report this to HelloPeter and I'm finally doing so out of desperation.

Don't be tempted to order the router to test how well it works at your location because they'll just ditch you and charge you anyway.