Complaints about non-communication

Unsatisfied with Rain’s poor service and non-communication: Good day

To whom it may concern.

I have a standing debit order with Rain that is suppose to go off the first of every month. So they didn’t request the Debit order from my account, although there was sufficient funds in my account.

Then they send us messages that we are in arrears and must pay immediately otherwise they will suspend our services. On the Sunday I left a message on an answering machine after numerous phone calls on their contact numbers on Google (which does not exist) by the way. Then they send a message that a consultant will contact us which up until now did not happen.

Then they suggest we must pay half of the amount which we try to do, but it did not go through after numerous tries. The App also didn’t work at the time.

Now they harassing us with messages saying that we are in arrears and must pay, although we haven’t had connection for this whole month because they suspended our services.

We were not in the wrong here but because of their mistake we still have no Internet.

We are not happy at all they need to give the clients contact numbers to get hold of them to rectify any problem and if they say a consultant will contact us, they must do it.

From a very frustrated Rain client.

JD GROBLER

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