Complaints

Dear Rain Service Team,

I'm writing to express my disappointment and frustration with the service I've received from your company. I opted for Rain Service specifically because I wanted a prepaid, contract-free plan. However, I've been billed for services I didn't fully utilize due to frequent disconnections and uncommunicated changes to my plan.

I've experienced frequent WiFi disconnections, sometimes for 3-4 days. Moreover, I was not informed about occasional open WiFi periods, which I believe is a failure on your part to communicate effectively. I cannot be held responsible for your company's lack of communication.

I find it unacceptable to be billed for limited service, and I request that you investigate this