Complaint worst connection ever

I been using rain service provider over a year now. I started off using the plan that allow you to connect between 11pm to 6pm. I had the worst coverage ever after signing up for the account. I complained to the support team and was advised a few options to troubleshoot to get better connection. I done everything they said and still had the slowest coverage ever. My other networks like telkom and vodacom account had better speed when coming to using the internet during this time. I decided to get back to the rain support and advise my issue was still ongoing.

I then decided to upgrade my package to the 24/7 package that offers unlimited access with no restrictions or thresholds. Yet again I had the very same issues with the network and decided to complain again to the support team and they then advised me on troubleshoot options again and I have executed everything from my side. I advised them that the issue is still ongoing yet again and if they cannot fix the issue I will not pay until they have sorted the issue in my area.

I ended up not paying the account due to the bad connection and no access i have been getting from the service provider. I then reactivated the account in December 2020 and payed a penalty fee for an account that is month to month, however now the issue has been way more worst then what it was before. I cannot connect stable on the network or just stream on netfilx nothing, however I am paying for a line that is supposed to allow me to stream at 360p at least. Every time I contact the support team, nothing is being done to help me with this issue and my speed on the sim when I do connect is bellow 50KB instead of the 1.25MB per second which is equals to the 10mbps as shown on the website when signing up for the plan.