Complaint regarding Rain

Dear Rain,

I love(d) the you....until.....

Doubtless you will read this letter, as you have at least a thousand other dissatisfied customers to ignore and also another one of those crucially important golf or pub moments to attend to. But it is honestly far more satisfying as a soon-to-be-ex customer to voice my grievances in writing than to shout them at your AI, never-ending hold music or puppet-on-a-string Call Centre or Customer “Care-NOT-AT-ALL” Line agents. Forgive me therefore if I continue.

Please allow me to provide specific details, so that you can either pursue your professional prerogative and seek to rectify the situation – or more likely (I suspect) so that you can have some entertaining reading material as you while away the working day drinking espresso coffee on your office patio. I have through your AI and Support been attempting to resolve my issue of my 2 SIMs that have not renewed their 2GB on the 15th of July 2025. AI told me that it must be a "glitch" in the system (fancy that.....), and I followed every possible action that AI recommended to resolve the issue, however it persisted. I then at numerous times attempted to contact Support, but help is always on it's way, but never ever arriving. Instead of it "Raining" efficiency and competence, it is "Raining" perpetual non assistance and non response. It has now been 10 days since I have logged my problem. Hence, I am sending this e-mail to every e-mail possible in the hope that someone out there has the ability to assist and to go the extra proverbial mile. I'm beyond upset and if the proper support is not received immediately, I promise that I will go viral and this will become a PR nightmare.

It is also "strange”, but could not find Rain’s motto. Do you have one? I know that Richard Branson’s from Virgin is that they are a company that likes to take on the giants. In too many businesses, there are giants that have had things their own way. I now believe that Rain is becoming one of those “giants” that likes things their own way and definitely succeeding in getting the customer to pay for it!

I am on my Construction Site today, hence I might miss a call, but I truly hope that this problem is resolved without having to talk to me directly.

My Rain Account details are as follow: Martinus Wessel Pretorius Murray E: *** M: ***

SIMs affected: Jols ***

Branden ***