Complaint Regarding Persistent Internet Service Issues

Item: Rain
Rating: 1
Author: Bernice M

I am writing to express my dissatisfaction with the internet service provided by your company. For the past three weeks, we have been struggling with no internet service. This is not the first time we’ve experienced such issues.

Despite contacting your support team multiple times, the service only temporarily works for about a week before reverting to no service again. This recurring problem has been extremely frustrating, and we feel that we are not receiving the value we paid for.

We have wasted both time and money on a service that is unreliable and inconsistent. Based on this experience, I cannot recommend Rain as a network provider to anyone.

Please address this issue urgently, as it is unacceptable for a paid service to function this poorly.

Helpful (0)

Replies (4)

Rain's replyOfficial

29 Dec 2024, 19:45

Hi Bernice M,

Thank you for bringing this to our attention, we're sorry to hear this has been your experience.

We're looking into your connection query; we will be in touch to further assist.

Regards,
rain.

Rain's reply29 Dec 2024, 19:45

Official

Bernice M's updateReviewer Update

31 Dec 2024, 07:21

the router is at Lephora street saulsville......it is funny now that i complained yesterday the rain 5g 101 is not working today at all i have restarted it and all it is not working and i am being billed wrongfully when i have paid on the 25 of December now am billed to pay again for the 1st of Jan 2025 and it shows i must pay additional on a router where i have ask for it to be removed since i have upgraded to the rain 101, every time i call i have been directed to a call agent that doesn't understand English, many times i have asked for them to cancel mobile number *** cause it shows on the statement it has 0 usage but am being billed on it this is just ridiculous i can not be asked to pay again where i have paid on the 25th just like every month

Bernice M's update31 Dec 2024, 07:21

Reviewer Update

Bernice M's updateReviewer Update

02 Jan 2025, 10:25

I called in for the cancellation

Bernice M's update02 Jan 2025, 10:25

Reviewer Update

I called in for the cancellation

Bernice M's updateReviewer Update

09 Jan 2025, 16:24

Please contact me here +***7.....and its been two days now that my router the one call lephora router has not been working no light on the 4g or 5g i logged in a support ticket no one haw called me

Bernice M's update09 Jan 2025, 16:24

Reviewer Update

Please contact me here +***7.....and its been two days now that my router the one call lephora router has not been working no light on the 4g or 5g i logged in a support ticket no one haw called me