Complaint regarding non-receipt of ordered device and lack of communication

Dear Sir/Madam,

I am writing to express my extreme disappointment and frustration with the level of service I have received from Rain Services. I placed an order for a device on 11 January 2024 (Unlimited 5G home wifi +free mobile for 2 phones & the 101-router free-to-use , and was promised delivery within five days. However, as of today's date) order number: ***, I have neither received the device nor any feedback regarding the status of my order.

To my surprise, I discovered that my initial order had been cancelled without any notification from Rain Services. This lack of communication is unacceptable, as it left me in the dark regarding the status of my purchase. It was only after I contacted your call center that I was informed about the cancellation of my order.

After the cancellation, I placed another order on 19 January 2024, order number: ***, expecting that the issue would be resolved promptly. Regrettably, I have yet to receive any feedback or the device itself, despite numerous telephone conversations with multiple call center agents, team leaders, and supervisors/managers. I have provided the reference numbers of these conversations for your ***, ***3, ***9, and ***3.

The lack of communication and failure to deliver the device within the promised timeframe has caused significant inconvenience and frustration for me. I have been eagerly anticipating the arrival of the device, and the delay has not only affected my plans but has also caused me to doubt the reliability and professionalism of Rain Services.

I kindly request that you investigate this matter urgently and provide me with a clear and satisfactory resolution. I expect to receive the ordered device as soon as possible, along with an explanation for the cancellation of my initial order without notification. Additionally, I request compensation for the inconvenience and time wasted in dealing with this matter.

If I do not receive a satisfactory response within a reasonable timeframe, I will have no choice but to escalate this issue to relevant consumer protection agencies and share my experience with others through online platforms and social media.

I trust that you will treat this complaint with the seriousness it deserves and take immediate action to rectify the situation. I look forward to your prompt response.

Yours sincerely, Refiloe Mollo