Complaint Regarding Misrepresentation of Rain Service

I am very disappointed with the service I have received from Rain. When I initially signed up, I was informed by the sales consultant that Rain operates on a “pay-as-you-use” basis, meaning that if I did not use the service for a certain period, I would not be required to make any payments.

The last time I used Rain was in December last year. In January, I already knew that I would no longer be using the service, and based on the information provided to me during sign-up, I understood that no charges would apply if the service was not being used. I therefore left it inactive.

However, since January, debit orders have continued to run against an account that I no longer use. This has also resulted in unnecessary bank charges because the debit order attempts continue almost daily.

My request is for Rain to retrieve and review the sales call recording between myself and the consultant so that our conversation can be verified. If customers are being informed of one thing during sign-up and later told something completely different by the collections department, then I believe that is highly ********* and not a fair business practice.

I am also disappointed by the level of professionalism displayed by some of the call centre agents. They appear nonchalant and uninterested in assisting customers or resolving issues properly.

I would appreciate urgent feedback and a proper investigation into this matter.

Kind regards, Prozesky Mahlaba ***