Complaint (Rain)

Started using rain last year and I was so impressed I started telling everyone at work, family and gym mates. (long story short I referred a lot of people because I was more than happy withe the service) However since shutdown started my internet has been very slow. I understand the mask is overloaded/busy because people are at home however I upgraded my package to get faster internet and unlimited internet. If I'm not getting the full service I pay for surely I shouldn't pay full subscription right? On a more serious note, I've highlighted my concerns with online customer service and I've been chatting to an advisor called (Roman Duze) ticket *** online chat team who has advised I need to place my router next to the window for best reception. Primitive resolution right? after waiting for 18 hours for a response the next resolution was "connectless devices on your router". I seldomly connect more than 2devices on my router. I will probably have to wait another 24hours before I get another response. The customer service is shocking. If I don't get a resolution of maybe even downgrading the package or at least get the internet to work, I will reverse previous payments and cancel the Sim card. All my friends will be advised to do the same and will try out vodacom fiber unlimited for R480.

Never thought I would be writing a bad review about rain but I guess all good things come to an End.

Anyone else who has an existing complaint that hasn't been resolved within 14 days and you have a ref number please email ***