AA
Algar A

1 reviews | Active since Jan 2021

12 Apr 2021, 14:53

Complaint for 3 months now with no help, but i'm paying.

I keep complaining and escalating but i'm not being considered, the experience im getting from rain is so unacceptable, i pay but not getting the service im promised. That's not fair, with me not getting the service i pay for im canceling, if my network is not what i'm paying for this will be my last on this network Trust me!

0
Replies (3)
Rain
Rain's reply12 Apr 2021, 14:57
Official
Good Afternoon Algar. 

Please accept my humble apologies for the service that you have received thus far. 

I see that you do not have an open ticket linked to this email address you provided in the review, please visit our website under the support tab and open a ticket so that we can assist you 

Regards 
rain

Rain
Rain's reply12 Apr 2021, 15:01
Official
Good afternoon, Algar.

Kindly accept my apology for the inconvenience caused.

Please note that an email was sent to you on March 26th at 12:22 pm that needed your feedback. kindly respond to the email for further assistance.

Regards 
rain.
AA
Algar A's update12 Apr 2021, 15:18
Reviewer Update
i have logged it, please assist as im getting very impatient on this i cannot pay R479 to get speed less the 100KB, i might as well move to a different service provider, if this is not fixed by today i will move from this network,