Complaint

I am NOT using the service. Where do you get that from. I disconnected my router. The service needed to be cancelled from the 1st of February.

You people gave me the run around since the 1st February. I have the mail I sent to your offices .

I sent your office an email at ***
I have the email. Please advise where can I forward this email to so that you can see that I requested a cancellation.
The cancellation needs to be effective from the 1st of February. I have always paid my subscription in advance. I ordered the router on the 18 June 2020. I made a payment of R699 on the 20 June 2020. On the 5 August I paid R256 for the June usage. For the August usage I had already paid on the 20 June. I paid R 699 at the beginning of the month for that months usage. My billing was never post paid.
I have proof on my bank statements.

LIKE I SAID, PLEASE SEND ME THE DETAILS WHERE I CAN FORWARD THE EMAIL THAT I SENT TO YOUR OFFICES TO CANCEL THIS SERVICE AT THE BEGINNING OF FEBRUARY. STOP ASKING ME THE SANE QUESTION. ARE YOU DUMB????? I ALREADY REQUESTED A CANCELLATION ON THE 1 ST FEBRUARY . WHY DO YOU KEEP ASKING ME WHETHER I WANT TO CANCEL IMMEDIATELY. DO YOU NOT UNDERSTAND ENGLISH ?????

THE CANCELLATION NEEDS TO BE EFFECTIVE 1 st FEBRUARY 2023.

So after lodging my complaint yesterday to rain, they were quick to respond. However, even though I notified them at the beginning of the month to cancel my service, they continue asking me “do you want an immediate cancellation “ ????? What have I been trying to do for the past 16 days?

Please advise what the value of the outstanding invoices are ?
You stopped my internet service on the 3 rd of February.