Complaint

Good Day, My name is Siphesihle Mthiyane, I bought the rain sim card on Takealot, I received it within the stipulated time period, I then went ahead on the Rain online platform to register and Rica my sim card following their online platform system, I gave the sim card a period of 2 hours to allow for it to be activated, to my surprise after the 2 hours the sim card was not activated, I then looked up they customer care line, gave them a call only to be answered by an automated massage informing me they are not taking any calls during the covid-19 pandemic and the massage referred me to their online "support" system, I went on there and launched a number of complaints and to my surprise a week later i still don't have any data on my sim (which I paid for on the 21st of July) till today i have not been attended too. I'm very disappointed in the service I've received will most definitely will not be recommending it to the next person.

#*** is my ref number..

should they fail to assist me could i please be refunded my R479.00 with immediate effect.

Please Kindly Assist.