1 reviews | Active since Dec 2021
Complaint: Delayed Refund for Double Debit on Account
I'm writing to express my frustration with the delayed refund for a double debit on my Rain account. Despite being informed by your bot, Leila, that my refund request has been escalated and is being handled with priority, I haven't received the refund since August 1, 2025. This delay has caused me significant financial hardship this month.
Transaction Details: - Two successful payments of R648.70 on July 27 and August 1, 2025 - Refund request for one of these transactions has been pending since August 1
Actions Requested:
- Immediate Refund Processing: I request that you process the refund immediately and notify me once it's done. - Direct Communication: I'd like to communicate directly with a customer service representative instead of the bot to resolve this issue. - Resolution Timeline: Within 24 hours
I'm disappointed in the service I've received so far and hope you can expedite the refund process. I look forward to hearing from you soon.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
i made a payment on the 27th of July and then you debited me again on the 1st of August .
Your BOT Leila also confirmed that i was charged double for one month.
This is the response received from your team:
I can see that there were two successful payments of R648.70 on July 27 and August 1, 2025. This indicates a double debit, and I understand why you're seeking a refund for one of these transactions.
Your refund request has been escalated, and it's being handled with priority. Unfortunately, I don't have a specific date for when it will be processed, but rest assured that your case is being actively managed.
So kindly contact me via telephone and explain to me what is this explanation you are giving above .
i made a payment on the 27th of July and then you debited me again on the 1st of August .
Your BOT Leila also confirmed that i was charged double for one month.
This is the response received from your team:
I can see that there were two successful payments of R648.70 on July 27 and August 1, 2025. This indicates a double debit, and I understand why you're seeking a refund for one of these transactions.
Your refund request has been escalated, and it's being handled with priority. Unfortunately, I don't have a specific date for when it will be processed, but rest assured that your case is being actively managed.
So kindly contact me via telephone and explain to me what is this explanation you are giving above .
So essentiall you are telling me I paid in advance for August which is not your policy
So essentiall you are telling me I paid in advance for August which is not your policy