Complaint

I am writing to formally lodge a complaint regarding the poor service I have been experiencing for the past three months. Despite multiple complaints logged on Hello Peter, my issue remains unresolved, and each time I reach out, I am merely advised to reboot my device—something I have done repeatedly without success.

I expect a more thorough investigation into the problem rather than receiving generic responses. It is unacceptable to pay for a service that does not function properly, and the lack of effective customer support has only added to my frustration.

I request immediate attention to this matter and a clear resolution plan. If this issue is not addressed promptly, I will be left with no choice but to escalate my complaint further.

I was promised a call back from the advanced team and even someone higher and still no call back received I spoke to many managers an their response is they will escalate it to the advanced team.

I'm available from 12:00-12:30 or anytime after 5pm

Kindly provide a response with a concrete solution as soon as possible.