COMPLAINT AGAINST RAIN INTERNET SERVICE PROVIDER

Good day If there was an option to rate Rain with 0 stars I would. My experience I have with Rain does not even deserve a 1 star rating. I only joined Rain in December, was given the billing processes for that month saying as the device only arrive at my address after my requested payment date I will only charged the pro rata amount of R1.00 and as this was unbelievable the agent confirmed that I will then be billed on he 25th of January one premium only. I askes to confirm which the agent did. On the 30th of December 2022 I was billed. I contacted Rain and the agent apoligized and said that there was an error and there is a CREDIT on my account and that I will not have to pay anything on 25th January 2023. However I was billed. I contacted Rain on the 8th of February 2023 and an escalation for refund was made to the Billing department and that someone will call me back within 48 working hours. No one contacted me. I had to follow up twice. Today the 11th of February 2023 I called and spoke to Team Leader Partha Mukherjee. The called lasted about an hour and 20 minutes. To sum things up the billing was correct, I was given wrong information by 2 different agents on 2 different days and they WILL NOT be paying me my refund. My question was, how did the 2nd agent see that there is a credit on my account and that the premium was deducted in error. I asked Partha the floor manager that question however he said that the company will not refund me my money. I saw similar complaints regarding the same error and the reaponse from Rain was that there was an error and they resolved the matter by refunding the clients. Now Rain is refusing to refund the money that was confirmed is in credit when the agent looked on system. What happened to the credit amount the agent saw and confirmed is in CREDIT? The floor manager maintained that they will NOT be refunding my money as the Billing was done correctly. I want this to be resolved and my refund be made and this 'error' to be sorted out. RAIN AS A VERY BROAD COMPANY IS PRACTICING ********* BEHAVIOUR!! WHOEVER SEE THIS PLEASE THINKS 10 TIMES IF YOU SHOULD CONTEMPLATE SIGNING UP WITH THIS SERVICE PROVIDER OR IF YOU DO, TAKE DOWN EACH AND EVERY AGENT NAME AND SURNAME, GET A REFFERENCE NUMBER FOR THAT CALL JUST IN CASE SUCH AN 'ERROR' THAT ENDS UP TO CONVIENTLY BE WRONG INFORMATION GIVEN, EVEN WHEN 2 DIFFERENT AGENTS CONFIRMED THAT YOU WILL ONLY PAY AT A CERTAIN TIME AND THAT THERE IS A CREDIT TOWARDS YOUR ACCOUNT. RAIN WILL TRY THEIR OUTMOST BEST TO NOT REFUND YOU. I WANT MY REFUND!!