Complaint Against Rain Internet – Billing for Disconnected Service & Inactive SIM Cards

Subject: Complaint Against Rain Internet – Billing for Disconnected Service & Inactive SIM Cards Dear Sir/Madam, I am writing to formally lodge a complaint against Rain Internet Service regarding ongoing billing issues and failure to provide the services I am paying for. Firstly, Rain has been charging me for a month during which my internet service was completely disconnected. Despite not having access to the service, I was still billed, which I find both unfair and unacceptable. Secondly, I have been issued two SIM cards by Rain, which, to date, remain inactive since January 2026. It has now been several months without any resolution, and I am effectively paying for a service that I cannot use. I have attempted to resolve these issues directly with Rain, but I have not received satisfactory feedback or assistance. The lack of communication and failure to activate my SIM cards, along with incorrect billing, has caused significant frustration and inconvenience. I request the following:

Immediate activation of both SIM cards or a clear explanation as to why this has not been done. A full refund or credit for the period during which my service was disconnected. A correction of my billing to reflect only the services that were actually provided.

I trust that this matter will be addressed urgently and that I will receive a prompt and fair resolution. Kind regards, Sima Mabizela