complaint about rain

Good day

I do have a problem with rain we disconnect our account with them last year end of March 2022 last payment was made end of April 2022.They try to take money from us so we call them again to stop our account, after that everything was fine, until 31 December 2022 they took money out of our account amount is R924.00. We call them again on the 3 January 2023 i speak to a lady by the name of Chane and she told me that she is sorry that about that and that she will arrange for the money to be transfer back to our account and will be available in 7 to 10 working day and we wait and there was nothing. I call them again on the18th January 2023 to speak to Chane she was not available i leave a message for her at Nachita and had no respond. Sent a mail on the 19th January 2023 and still nothing. We call again on the 20th January 2023 and speak to Magdeline and still nothing. So now i want to bring it to your at attention and ask how can we get our money back from them i even got reference no ***. I hope you can help us get our money back that money they took was for one of our other debit orders that failed to went of because of rain taking money that doesn't belongs to them.

I hope this message find you well Kind Regards : Maureen du Plessis my email adress are - ***