MP
Motshitshi P
1 reviews | Active since Jan 2024
18 Jan 2025, 12:21
Complaint About Poor Network Service
I am writing to express my frustration with the consistently poor network service I’ve been experiencing. Initially, I thought it might be a temporary technical glitch, but the issues have persisted to the point where I cannot browse or join important meetings.
As a paying customer, I expect reliable service, and this ongoing problem is unacceptable. Please address this issue urgently or provide an explanation.
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Replies (2)0
Replies (2)
Rain's replyOfficial
18 Jan 2025, 13:01Hi Mot****shi P,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your network query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your network query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply18 Jan 2025, 13:01
Official
Hi Mot****shi P,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your network query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your network query and will be in touch with you to assist further.
Thank you.
rain.
MP
Motshitshi P's updateReviewer Update
18 Jan 2025, 13:56Every problem should have an ETA,I’ve been experiencing poor network service for weeks with no resolution. Are you suggesting that your engineers failed to identify and address this issue during this time?
This level of service reflects poorly on your commitment to your customers. It’s clear that your client base is growing, yet it seems no effort is being made to improve coverage to meet the demand. This is unacceptable.
I urge you to take immediate action to resolve this issue and restore reliable service.
This level of service reflects poorly on your commitment to your customers. It’s clear that your client base is growing, yet it seems no effort is being made to improve coverage to meet the demand. This is unacceptable.
I urge you to take immediate action to resolve this issue and restore reliable service.
MP
Motshitshi P's update18 Jan 2025, 13:56
Reviewer Update
Every problem should have an ETA,I’ve been experiencing poor network service for weeks with no resolution. Are you suggesting that your engineers failed to identify and address this issue during this time?
This level of service reflects poorly on your commitment to your customers. It’s clear that your client base is growing, yet it seems no effort is being made to improve coverage to meet the demand. This is unacceptable.
I urge you to take immediate action to resolve this issue and restore reliable service.
This level of service reflects poorly on your commitment to your customers. It’s clear that your client base is growing, yet it seems no effort is being made to improve coverage to meet the demand. This is unacceptable.
I urge you to take immediate action to resolve this issue and restore reliable service.