Complaint

Dear rain You have been good to me from the time I sign up for rain network in 2020, I had no network issues even during loadshedding I can't complaint. In February 2024 I started experiencing network issues and no one was able to assist or get to the route of the problem and decided to end my relationship as I had no connection for weeks. I called in, sent email to cancel to my surprise I owe 499 . When I called to cancel I was not informed about billing cycle. No one followed up to inform me about the outstanding amount. I was told March debit order was the last one. The manager keep apologizing , I don't need am apology I want this canceled and I'm not liable for staff incompetence.