Complaint

Good day My name is Otlile Chikane. For more than three years, Rain has had me as a customer. I’m dissatisfied with the treatment I have been receiving over the past few weeks. My network hasn’t been functioning for the past few weeks. On January 17, I emailed support with the subject line “Assistance Request” and got a email with just a reference number ***. I made my first contact to the support call centre on January 20 and waited for a response for 20 minutes because it was urgent. Following that, I called the sales department to ask if I might get a quicker response. After waiting for a short while, they transferred me back to the support call centre. In the end, I called the company again to ask to speak with a manager or supervisor to see if they could help. After the salesperson placed me on hold and I waited, the line eventually failed to connect. I hung up and then contacted the salespeople back, asking once more to speak to a manager or supervisor. The manager will call me back this time, they said after taking my information. I still haven’t gotten any help from the management or support. The customer service Is terrible, especially the support line, where you will frequently have to wait for someone to pick up the phone and assist you. I wasn’t expecting rain to have so terrible customer service, therefore I was surprised.