Complaint

On the 27th of November 2023, I signed up for a new 5G device router , which was delivered and subsequently activated. To my surprise the device couldn't work or connect to the internet, owing to poor connection. I immediately notified Rain about this and requested cancellation/ collection of the device, of which they did (collected early December 2023). Fast forward to June 2024, I receive a message from NuDebt, demanding a payment of R274.81. For what? How do I pay for no services rendered? This malpractices should stop.