Complaint

I am having endless problems with Rain. I requested my payment day to be the 1st of each month and I was assured it had been changed as the 1st consultant that assisted me set their own date. Today my internet has been suspended when I told them I only get paid last day of the month. I called in and spoke to a consultant called Nameeta who informed me that payment date can not be changed till the outstanding balance is settled. Firstly it's not my fault the date is set for the 25th when I get paid on the last day of the month. This is very unprofessional as it affects my work as I work from home. How am I supposed to work with no internet due to Rain's incompetence? I'm very upset