Complaint

Good Day I have logged a ticket with Rain on Friday at 15;26 with Rain advising that I could not preform my duties as we are tasked to work from home. Conrad Leigh responded that he needed details which were provided in the email in the 1st place. provided the information again and from there nothing happened. Your request (***) the 4G Sim card stopped working and its a 3rd day now and I have not been able to work. I have sent multiple messages on Twitter, they get back to you 2days later and still do nothing. how is it a company like yourselves don't even respond or give progress on what is being done? The sim card is still not working and we need to now what the way forward is?