Complaint

I have app**** for rain home and mobile service internet on the 21st August 2023 everything was delivered and courier person left without confirmation that everything is working. I send an email to rain support advising them there's no coverage in my area and I will like to cancel my monthly subscription however on the 1st September 2023 they start to track for funds in my personal account charging me R8. 50 daily for insufficient funds in this economy we live in on the 8th September 2023 there was funds in my account and amount of R559 was taken rain as some kind of credit card purchase making as if I'm the one who made a purchase making it difficult for my private banker to reverse or disputes the payment.

I spoke to several rain consultants asking them to cancel my subscription they have advised that they are sending email to their cancellate department I have requested for numbers for cancelation department rain comes out as a big company and I was shocked to hear this I take it they are refusing give me the numbers.

I have to call the call center to speak to someone everytime and they do absolutely nothing.

I have send email to rain complaints department and one lady advised there's no complaints department not sure if rain is a registered company and if they are bound by south African laws however they do all they want and get way with it they don't apply anything pertaining to consumers credit act,treating costumer fairly and there nothing that can be done by it

Hello Peter I hope you can assist me with my enquire

The 5th of October Rain took amount of R559 from my account again making it look like a credit card purchase of which I have never agreed to and I have requested for refund several times with no luck, now in November from the 1st of the month they are tracking for funds again in my personal account charging me R8.50 daily in the state of economy were are in not sure what to do anymore speaking to rain call center agent is like speak to a wall that you can't through to, they do care and won't even sympathize / emphasize or apologize even if you tell them how many times you have called them with the same issue I doubt that there's quality assurance check on their call they don't seem to care about rain reputational risk.

I have seen the reviews rain doesn't care about customers it is bigger than it's customer.

Have lot of arrogant call center consultant makes on wonder if they are properly trained.

Is there real nothing that can be done should rain continue to mess up our personal account each and every month, were should I go as consumer to make sure rain attend to my enquiry my credit profile is been messed up there's just a lot at stake here.

Rain is making life difficult for one this is just headache and pain doesn't only drain one financially but emotionally as well.

All I want is my refund all the R8.50 and all my R559 please I have spoken with several consultants who confirmed that I haven't used any data from rain what I don't understand is the attempt to take money from my account, how do you continue to take money without giving me service.