Complaint

Absolutely poor service , having internet issues for 3 months , I have a special needs baby where my internet service is really important .This is my second complaint and still no satisfaction with the service.

I received a call from lacon one of the complaints advisors who completed trouble shooting on the device , I was asked to leave a reply if the issue is sorted , I cannot leave no reply on my previous review.

I was promised a call back from the rain technical advanced team on Saturday no call back was given.

I called rain today the customer service advisor said they can only log it with the technical team I received a call back from the technical support agent who's asking me to do the same diagnostics I already did multiple times.i was offered to upgrade my router at an extra cost for a fault that lies on rain!

I had to take a day off from work today because I cannot leave my baby in the property without my camera working.

I want to be compensated for the inconvenience this has caused to me !!!

I request a call back immediately