Complaint

I am so disappointed - last week I requested a call to purchase the Rain 5g. I received a call back within 2 minutes, I also asked them to check the coverage in my area in which I reside. I was told that there was good and a wide coverage in my area. I was told after paying my amount allocated that I could collect my unit which I did. I had problems getting a good signal and also it changed all the time from blue to yellow to no connection and no more than 50%. I moved it around but not much difference. I have sent in 3 requests for call backs since then for assistance with technical problems including pairing up my printer and scanner and have not received one call back yet. This is very frustrating as I need to be able to continue with some important and urgent work!